Network Administration, Security
Job Description
Provide resolution to technical, operational and procedural problems.
Provide accurate and comprehensive documentation for descriptions and
resolutions through the use of troubleshooting and tracking tools..
Identify potential solutions that will reduce the likelihood of problems recurring in the future.
Contribute to a positive working environment.
Follow established procedures for problem resolution including call referral, issue escalation.
Learn new skills and demonstrate high levels of proficiency with new technologies, tools and procedures as required.
Work cooperatively with other team members, including those in other regional offices, to resolve problems.
Recommend procedural changes that will improve the efficiency and effectiveness of the Help Desk.
Responsible for the Site Readiness process, which includes but not
limited to; site appraisals, TCA certification process, manage the
proper tracking process, qualifying a site (round trips), site
readiness on day of administration.
Desired Candidate Profile
Minimum of 1 year hands-on experience with personal computers (A+ Level)
Proficiency with DOS, Windows 98, 2K, XP, NT, Novell.
Exceptional customer skills.
Ability to communicate in a clear, concise and patient manner.
Excellent verbal and written communication skills in English
Second language a plus (Dutch not considered as a second language)
Excellent listening skills
Good typing skills
Ability to work in a dynamic environment and adapt quickly to change.
Ability to work as part of a team to accomplish common goals.
Good conflict resolution skills
Must be willing to work on a rotational basis, with the understanding that some off-hours support may be required.
Company Profile
Prometric is part of ETS, with 2005 revenues from continuing operations
of $1.2billion, is a global leader in providing integrated information
solutions to business and professional customers. Prometric
(www.prometric.com) is the global leader in technology-enabled testing
and assessment services for academic, professional, government,
corporate and information technology markets.Prometric delivers
standardized tests for 300 clients, in 26 languages, over the Web or
through a global network of testing
centers in 134 countries. Based in Baltimore, Md., Prometric has 3,000
employees worldwide. Prometric is focused on the following primary
areas:
* Professional Licensure and Certification
* Academic Achievement and Admissions
* Information Technology (IT)
*Corporate and Government
Testing and Assessment
Prometric has its operations in India since 1997 and has a network of
testing centers across 60 cities. This is accomplished by nearly 200 testing
centers, which are self-owned, and partner owned. Prometric in India is
headquartered at Gurgaon and currently employs nearly 200 people in
various Client facing and Client Support functions.
Contact Details
Company Name:
Prometric Testing Private Limited
Website:
http://www.prometric.com/ - http://www.prometric.com
Executive Name:
Kamal Agarwala...
Address:
Prometric Testing Private Limited
2nd Floor, DLF Infinity Tower-A,
DLF Phase 2
Gurgaon - Haryana ,INDIA 122001
Telephone:
91-0124-4517145,4517111
Reference ID:
Heldpesk Analyst