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Accenture-Testing(1-5 yrs)Bangalore Printed From: One Stop Testing Category: Testing Jobs @ OneStopTesting Forum Name: Testing Jobs for Experienced Professionals Forum Discription: Thousands of Testing Jobs for Experienced Professionals worldwide. Gets updated daily. Cosultants and other employees are requested to put all their testing requirements in this forum topic. URL: http://forum.onestoptesting.com/forum_posts.asp?TID=4130 Printed Date: 15Jul2025 at 6:40am Topic: Accenture-Testing(1-5 yrs)Bangalore Posted By: tanushree Subject: Accenture-Testing(1-5 yrs)Bangalore Date Posted: 09Jan2008 at 10:12pm Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With approximately 170,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended Aug. 31, 2007. Its home page is www.accenture.com. Designation WFM-ANALYST Job Description Main objective is Optimum Utilization of available Manpower & Resources. Proper Scheduling of Manpower in a transparent Manner. Manpower planning in such a way so that the maximum output can be achieved from available resources. Ensuring Maximum AL, Minimum Idle %age and Calls forecasting in accurate manner. Single Source of Data for all other Department. We ensure that every CCE gets the accurate salary & PMI (Performance Monthly Incentive). We ensure that calls are recorded for every single agent i.e. we get the ids configured in proper queues in Verint. Publishing Weekly Rosters for different circles with service level, shrinkage %, Answering level, call flow, idle % and AHT targets. Key target to achieve the SERVICE LEVEL Targets with the available manpower. Forecasting calls on previous weeks call pattern Desired Profile AS ABOVE Experience 1 - 5 Years Industry Type IT-Software/ Software Services Functional Area QA & Testing Education UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization Location Bengaluru/Bangalore, Mumbai Keywords PMI , CCE Contact Accenture Accenture IBC Knowledge Park 4/1, Bannerghatta Road Bangalore - Karnataka ,In 560029 Telephone 91-080-41061000 Fax 41060001 Email mailto:[email protected] - [email protected] Website http://www.accenture.com/ - http://www.accenture.com

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