- Hire good people
- Management should 'ruthlessly prioritize' quality issues and maintain focus on the customer
- Everyone in the organization should be clear on what 'quality' means to the customer
Depending on the growth rate, it is possible that incremental self-managed team approaches may be applicable, such as 'Kaizen' methods of continuous process improvement, or the Deming-Shewhart Plan-Do-Check-Act cycle, and others.
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MBA Examination papers