Topic: Metrics program - effectiveness

Message

I feel that the Quantitative Management / Metrics program in many IT
Services has a few limitations. Though the concept is great & I
strongly believe in the same, I feel somewhere it does not head in a
right direction.

Some examples I have come across are
-Many
seniors / management members find it difficult to accept out of control
limits. This results into all sorts of manipulations and data tweaking
done by subordinates and everyone tries to prove that they are in
limits. 
-Things may look great on paper and good within a
compartment, however there is no real attempt made to analyze and find
out the true end-to-end productivity (Which may not really be promising)
-Data gets analyzed even if there isn’t sufficient number of meaningful data points.
-Root cause is finally what the top authority person believes in no matter what the reality could be!

End
result is organizations keep building a weak foundation for metrics
program years after years. I am not sure how many of you would agree on
this point, but would like to know your views / experience.

Author	Message
Omprakash Newbie Joined: 30Apr2007 Online Status: Offline Posts: 1	Topic: Metrics program - effectiveness Posted: 30Apr2007 at 5:01am
	I feel that the Quantitative Management / Metrics program in many IT Services has a few limitations. Though the concept is great & I strongly believe in the same, I feel somewhere it does not head in a right direction. Some examples I have come across are -Many seniors / management members find it difficult to accept out of control limits. This results into all sorts of manipulations and data tweaking done by subordinates and everyone tries to prove that they are in limits. -Things may look great on paper and good within a compartment, however there is no real attempt made to analyze and find out the true end-to-end productivity (Which may not really be promising) -Data gets analyzed even if there isn’t sufficient number of meaningful data points. -Root cause is finally what the top authority person believes in no matter what the reality could be! End result is organizations keep building a weak foundation for metrics program years after years. I am not sure how many of you would agree on this point, but would like to know your views / experience. Post Resume: Click here to Upload your Resume & Apply for Jobs

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