Topic: Manual Support Testing

Usage:

• It involves testing of all the functions performed by the people while preparing the data and using these data from automated system.
  

Objective:

• Verify manual support documents and procedures are correct.
• Determine Manual support responsibility is correct
• Determine Manual support people are adequately trained.
• Determine Manual support and automated segment are properly interfaced.

How to Use

• Process evaluated in all segments of SDLC.
• Execution of the can be done in conjunction with normal system testing.
• Instead of preparing, execution and entering actual test transactions the clerical and supervisory personnel can use the results of processing from application system.
• To test people it requires testing the interface between the people and application system.

When to Use

• Verification that manual systems function properly should be conducted throughout the SDLC.
• Should not be done at later stages of SDLC.
• Best done at installation stage so that the clerical people do not get used to the actual system just before system goes to production.

Example

• Provide input personnel with the type of information they would normally receive from their customers and then have them transcribe that information and enter it in the computer.
• Users can be provided a series of test conditions and then asked to respond to those conditions. Conducted in this manner, manual support testing is like an examination in which the users are asked to obtain the answer from the procedures and manuals available to them.

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