House No. 1693, Sector 7,

                      Karnal-132001.

                      Phone No.0184-2282693

                     +91- 9855134412,9991350017

                     E-mail: [email protected]

SAMEER MADAAN

·        To work in a challenging environment, requiring constant learning and utilizing existing skills to contribute towards organizational goals.

·        vCustomer Pvt. Ltd.                                                         From: Aug 2007- Nov 2007      

      DELHI

      Designation: Technical support Engineer

      Job Profile: Worked there as a Technical support Engineer, it was voice based process, we got the calls about the Routers, Switches, Modems,Gaming Adapters, Print Servers etc. It was U.S based process - Linksys(cisco).

     .

 Manual Testing

·        Proficient in Functional testing and Regression testing

·        Writing and Executing Test Cases

·        Testing Strategies and Types of Testing

·        Knowledge of SDLC and STLC        

·        Bug Reporting and Tracking

Automation Testing

·        QTP

·        Win-Runner        

Project Name : www.virb.com 

Description    :  We are preparing the test cases, and bug report for this site. 

It’s a entertainment site with the help of  which we can find music,videos etc.       

Project Name: Banking System

Description:  It is a project based on C language, in which you can make an account, we can do transaction and many other useful work which is done by the bank employes website is a client/server application.

Project Name: Intranet

Description: It is project based on networking, in this we tell you how an website server works,how you access a website,all the functions of a server. In this we make our own server and our own website which will be accessable in the limited area.As an example the website of HDFC bank has its own website which cant be accessable on the internet, but it can access by the employs of the bank.

• Did B.TECH in Information Technology (2003-2007) from D.I.E.T                          (Karnal) with 63% aggregate.

• Intermediate: Board of Intermediate Education 63.4% aggregate in 2001.

• A.I.S.S.E from CBSE board with 68% aggregate in 2003.

• 2 months Apprenticeship Training from Reliance Infocom-Faridabad.

• 2 months Apprenticeship Training from I’m possible solutions-Karnal.

• Driving, Travelling, Interaction with People.

• Father’s Name             :           Sh. B.K Madaan
• Birth Date                     :           5^th Feb, 1986
• Marital Status               :           Single
• Nationality                    :           Indian
• Linguistics                     :           English, Hindi & Punjabi

 I hereby declare that the information furnished above is true to the best of my knowledge.

Date:-                                                                                                         

Place:-

                                                                                                               (Sameer Madaan)

RESUME

Md Rafique Ansari

                                                          65 A/1, 2^nd Flr, Rathi House,

Kalu Sarai, Hauz Khas,

                                                                                    New Delhi 110016

Mob: +91 9873587149

Objective: To work in a challenging and competitive environment where I can put my best efforts.

Work Experience:

Ø  December, 2005 to Till Date

                                                                     Working with vCustomer Services (India) Pvt. Ltd. as Supervisor SPOC (Single Point Of Contact). Had joined the company as a Customer Care Executive. I had a privilege of working for voice and web processes within the organization. My job profile includes maintaining the smooth functioning of the process in addition to do Quality check for Emails. My job responsibilities include:

Ü  To motivate, develop and mentor Team Members.

Ü  Responsible for conducting trainings and preparing modules that would help the team.

Ü  As a Supervisor SPOC, responsible to provide floor support and manage shift when Leads are not available.

Ü  To derive Process performance.

Ü  To represent the organization and participate in client visits and reviews.

Ü  Communicate with the client regarding any operation and/or process related query.

Ü  To escalate the issues to (partners of the Client) partners.

Ü  To provide qualitative/constructive feedback to the Team Members.

Ø  21^st May to 15 the December, 2005

§    Worked as a Customer Care Executive in Infomedia from May’ 05 to Dec’2005.

§     Worked as an Office Assistant in ACNielsen ORG-MARG from 21^st Aug’2002 to 25^th Feb’2005.

Ø  Achievements

§    Right from the beginning achieved targets under difficult conditions and high competition levels.

§    Appreciated by Client and job profile upgraded to that of a QA, directly by client.

Academic Profile:

MBA (IT) pursuing from SMU.

BCA (Bachelor in Computer Application) from IGNOU.

Professional Qualification:

Testing Tools                           :                       Manual Testing, WinRunner, Load Runner,

                                                                        QTP

Languages                               :                       C, C++, C#, JavaScript, HTML

Packages                                 :                       MS-OFFICE

Platforms                                 :                       MS-DOS 6.2, WINDOWS 95/98/Me/XP

DBMS                                     :                       SQL, Oracle 8i

Personal Particulars:

Date of Birth                           :                       10 Sep 1980

Father’s Name                         :                       Md Shamim

Nationality                              :                       Indian

Language Known                   :                       English, Urdu, Hindi

Hobbies                                   :                       Interacting with people, playing cricket,   

                                                                        Chatting

Date:                                                                    (Md Rafique Ansari)