Topic: Requirement for - IT QUALITY HEAD

 

Personal Attributes
Experience in Corporate/ Retail Industry space preferred. Should demonstrate sound knowledge of statistics.
Strong written and verbal communication skills
Very strong analytical abilities

Essential:
Post graduate in management from reputed institute. Quality certifications like ISO audit, BS7799, COPC etc.
Drived / mentored quality projects across delivery and horizontal units

Desirable: Six Sigma black belt/ MBB

Key Responsibilities for the Position:

Aiding all the personnel in the effective implementation of the TQM system.
Define strategy for requirements definitions, implementation, and maintenance of quality and continuous improvement activities.
Provide management and leadership for the definition and implementation of Quality Assurance (QA) programs and projects
To recognize, encourage, enhance and share quality best practices within assigned project across teams.
Manage a team responsible for administering a comprehensive program that includes audits and reviews for compliance to adopted standards, polices and processes with an emphasis on proactive problem management and continuous improvement.
Reporting the performance of the QMS to the management for review and identification of process improvement opportunities.
Manage the Quality Verification activities, including QA review and other external reviews.
Participate in internal audits.
Manage requirements / planning for individuals and delivery center certifications.
Act as Single Point of Contact for QA programs.
Coordinate the timely execution of assigned projects team-wide, ensuring that deployment targets are met and alerting management of any changes in deliverables or budget.
Manage QA team budget. Participate in projects / activities associated with the above functional areas. Coordinate work and issue resolution.
Provide input on new managed services where added value may be achieved
Lead and provide coaching, career direction, and performance feedback as needed for all global delivery team members assigned
To Monitor the operational metrics on a daily basis and validate the data being provided/generated.
To be responsible for attaining Quality scores and CSAT scores. To provide strategic guidance to the Team & Floor for attaining the same by means of training them on usage of quality tools and techniques used to achieve business metrics
To provide feedback to teams, based on the data collected, plan and implement improvement projects for closing the gaps.
To review the outcome of the corrective steps implemented.
To quickly make teams aligned to new changes and expectations from the client, through education, training and special campaigns.
To drive new quality initiatives e.g. LEAN, TQM, ISO series etc.
To ensure Six Sigma implementation and process improvement.
To provide inputs to operations to organize special campaigns/events that focus on achievement of quality/performance metrics.

Personal Attributes
Experience in Corporate/ Retail Industry space preferred. Should demonstrate sound knowledge of statistics.
Strong written and verbal communication skills
Very strong analytical abilities

Essential:
Post graduate in management from reputed institute. Quality certifications like ISO audit, BS7799, COPC etc.
Drived / mentored quality projects across delivery and horizontal units

Desirable: Six Sigma black belt/ MBB

Key Responsibilities for the Position:

Aiding all the personnel in the effective implementation of the TQM system.
Define strategy for requirements definitions, implementation, and maintenance of quality and continuous improvement activities.
Provide management and leadership for the definition and implementation of Quality Assurance (QA) programs and projects
To recognize, encourage, enhance and share quality best practices within assigned project across teams.
Manage a team responsible for administering a comprehensive program that includes audits and reviews for compliance to adopted standards, polices and processes with an emphasis on proactive problem management and continuous improvement.
Reporting the performance of the QMS to the management for review and identification of process improvement opportunities.
Manage the Quality Verification activities, including QA review and other external reviews.
Participate in internal audits.
Manage requirements / planning for individuals and delivery center certifications.
Act as Single Point of Contact for QA programs.
Coordinate the timely execution of assigned projects team-wide, ensuring that deployment targets are met and alerting management of any changes in deliverables or budget.
Manage QA team budget. Participate in projects / activities associated with the above functional areas. Coordinate work and issue resolution.
Provide input on new managed services where added value may be achieved
Lead and provide coaching, career direction, and performance feedback as needed for all global delivery team members assigned
To Monitor the operational metrics on a daily basis and validate the data being provided/generated.
To be responsible for attaining Quality scores and CSAT scores. To provide strategic guidance to the Team & Floor for attaining the same by means of training them on usage of quality tools and techniques used to achieve business metrics
To provide feedback to teams, based on the data collected, plan and implement improvement projects for closing the gaps.
To review the outcome of the corrective steps implemented.
To quickly make teams aligned to new changes and expectations from the client, through education, training and special campaigns.
To drive new quality initiatives e.g. LEAN, TQM, ISO series etc.
To ensure Six Sigma implementation and process improvement.
To provide inputs to operations to organize special campaigns/events that focus on achievement of quality/performance metrics.

The co. is into the business of retailing. The company has 24 retail outlets across India and is planning to add 26 retail outlets (25000 to 50000 sq ft)upto this financial year. The strength of the company more than three thousand. The co. has aggressive growth targets & has a vision to become a Rs 1500 crore co. by end 2010. The co will become a public ltd co. by the end of this financial year and has immediate plans to start its operations in China, Europe & US.