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Message Icon Topic: What makes a good QA or Test manager?

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tanushree
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Quote tanushree Replybullet Topic: What makes a good QA or Test manager?
    Posted: 16Oct2007 at 2:42am
What makes a good QA or Test manager?
A good QA, test, or QA/Test(combined) manager should:

•be familiar with the software development process.

•be able to maintain enthusiasm of their team and promote a positive atmosphere, despite what is a somewhat 'negative' process (e.g., looking for or preventing problems).

•be able to promote teamwork to increase productivity.

•be able to promote cooperation between software, test, and QA engineers.
 
•have the diplomatic skills needed to promote improvements in QA processes.

•have the ability to withstand pressures and say 'no' to other managers when quality is insufficient or QA processes are not being adhered to.

•have people judgement skills for hiring and keeping skilled personnel.

•be able to communicate with technical and non-technical people, engineers, managers, and customers..
 
•be able to run meetings and keep them focused.



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